Interacting with residents, vendors and other outside customers can sometimes be challenging and time-consuming. How do you deal with difficult situations—and people—while giving excellent customer service? This workshop offers tips and techniques to help you deal successfully with tricky issues that occur frequently.
The program is open to all foremen or supervisors who are responsible for the day-to-day management of field operations for their towns. Whether you are a veteran foreman or someone who hopes to achieve that position in the future, you will benefit from this program.
The speaker for this series will be Rockie Blunt Ed.D. Rockie Blunt is president of Blunt Consulting Group, a West Boylston-based firm that offers management and organizational communications training and consulting services to companies and organizations throughout New England. He has worked extensively with municipal and state agencies, and has built a reputation as a lively speaker who delivers informative seminars.
Dates and Locations:
August 4, 2015
Crowne Plaza, 15 Middlesex Canal Park Rd., Woburn, MA 01801
August 5, 2015
Holiday Inn Taunton, 700 Myles Standish Blvd., Taunton, MA 02780
August 12, 2015
Marlborough Embassy Suites, 123 Boston Post Rd. W, Marlborough, MA 01752
August 19, 2015
Hotel Northampton, 36 King St., Northampton, MA 01060
August 20, 2015
Cranwell Resort, 55 Lee Rd., Lenox, MA 01240
(Meadowview Meeting Room located across the street)
For more information and to register visit the Baystate Roads Program Workshops Page.