Succeeding as a Foreman Series Presents: Communicating with Customers in Difficult Situations













Interacting with residents, vendors and other outside customers can sometimes be challenging and time-consuming. How do you deal with difficult situations—and people—while giving excellent customer service? This workshop offers tips and techniques to help you deal successfully with tricky issues that occur frequently.

The program is open to all foremen or supervisors who are responsible for the day-to-day management of field operations for their towns. Whether you are a veteran foreman or someone who hopes to achieve that position in the future, you will benefit from this program.

The speaker for this series will be Rockie Blunt Ed.D. Rockie Blunt is president of Blunt Consulting Group, a West Boylston-based firm that offers management and organizational communications training and consulting services to companies and organizations throughout New England. He has worked extensively with municipal and state agencies, and has built a reputation as a lively speaker who delivers informative seminars.

Dates and Locations:

August 4, 2015

Crowne Plaza, 15 Middlesex Canal Park Rd., Woburn, MA 01801

August 5, 2015

Holiday Inn Taunton, 700 Myles Standish Blvd., Taunton, MA  02780

August 12, 2015

Marlborough Embassy Suites, 123 Boston Post Rd. W, Marlborough, MA 01752

August 19, 2015

Hotel Northampton, 36 King St., Northampton, MA 01060

August 20, 2015

Cranwell Resort, 55 Lee Rd.,  Lenox, MA 01240

(Meadowview Meeting Room located across the street)

For more information and to register visit the Baystate Roads Program Workshops Page.

Study Tour of Model Pedestrian & Bicycle Infrastructure


What does good pedestrian and bicycle infrastructure look like? What is considered state-of-the-art in pedestrian and bicycle facility construction? How do communities get this infrastructure built? How can we evaluate success?

Municipalities throughout Massachusetts are exploring ways to provide for walkers and cyclists and are establishing new facilities for these active modes that improve safety and attract new users.

This one-day tour will present participants with training in the following areas:

  • Review of basic pedestrian and bicycle infrastructure to establish a common vocabulary
  • On-site examination of pedestrian and bicycle facilities that encourage safe walking and bicycling while benefiting all users of the same street corridor.
  • Summary of pedestrian/bicycle improvement implementation process for each facility, including average improvement costs for pedestrian and bicycle facilities.
  • Identification of successful designs and discussion of reasons for their success

The study tour will showcase examples of both bicycle and pedestrian infrastructure at each of stop along the tour. MassBike and WalkBoston, along with the project designer or city staff project manager responsible for the infrastructure improvement, will describe the ped/bike improvement and take questions.

The tour will include bus transportation, a light breakfast and lunch.

The tour size is limited to 20 individuals per tour*

*Public Employees Only

Please be aware that this tour will involve walking outdoors and at distances up to a mile at a time.

Tour Dates:

June 4, 2015 and June 8, 2015

Tours will begin and end at Assembly Square in Somerville.

For more information and to register for this tour, please visit the Baystate Roads Program’s Workshops Page or call 413-577-2762.

OSHA 10 HOUR Construction Training


The OSHA Outreach Ten Hour Construction Training Program provides training on the recognition, avoidance, abatement, and prevention of workplace hazards. Classes also provide overview information regarding OSHA, including workers’ rights, employer responsibilities, and how to file a complaint.

All OSHA 10 Hour Construction Training is intended to cover an overview of the hazards a worker may encounter on a job site. Training emphasizes hazard identification, avoidance, control and prevention, not OSHA standards.

The trainer for the workshop is Steven St. Laurent. Steve specializes in training that doesn’t bore you to death in English and Spanish!

Steve is a Mechanical Engineer who worked in the field as an Energy Engineer for 3 international companies on design-build projects before becoming a Safety Trainer/Consultant. That work experience brought him to Mexico for 1 year, Sicily for 3 weeks, and Albuquerque for 7 months. He spent the rest of his time as a Field Engineer working in New England on projects such as power plant and other energy system upgrades at navy bases, college campuses, hospitals and other industrial facilities.

Steve currently lives in central Massachusetts with his beautiful bride and their 3 children.  He considers it an honor and a privilege to facilitate safety training as it is his passion.

Please note that this is a 2 day workshop.


June 23 & 24, 2015 • 9:00 am – 3:00 pm

Marlborough Courtyard by Marriott, 75 Felton Street, Marlborough, MA 01752


June 25 & 26, 2015 • 9:00 am – 3:00 pm

Holiday Inn Taunton, 700 Myles Standish Blvd., Taunton, MA 02780


July 22 & 23, 2015 • 9:00 am – 3:00 pm

Crowne Plaza,15 Middlesex Canal Park Dr., Woburn MA 01801

For more information and to register for the workshop visit our Workshops page!

Road Diets (Roadway Configurations). An Every Day Counts Live Webinar Event


Join the Federal Highway Administration, the Baystate Roads Program and the Massachusetts Department of Transportation for a presentation on Road Diets (Roadway Configurations) via a live webinar on April 9, 2015.

Local subject matter experts will include Lou Rabito, MassDOT and Tom Janikula, Area Engineer, District 4, FHWA MA Division.

Four-lane undivided highways experience relatively high crash frequencies–especially between high-speed through traffic, left-turning vehicles and other road users.  One option for addressing this safety concern is a Road Diet, which typically involves converting an existing four-lane undivided roadway segment to a three-lane segment consisting of two through lanes and a center two-way left-turn lane.  This reconfiguration has many benefits:

Safety. Road Diets can make the roadway environment safer for all users. Studies indicate a 19 to 47 percent reduction in overall crashes when a Road Diet is installed.  For pedestrians, Road Diets result in fewer lanes to cross and provide an opportunity to install refuge islands.

Low Cost. Road Diets make efficient use of limited roadway area.  When planned in conjunction with reconstruction or simple overlay projects, the safety and operational benefits of Road Diets are achieved essentially for the cost of restriping pavement lanes.

Quality of Life. Road Diets can make shared spaces more livable and contribute to a community-focused, “Complete Streets” environment. On-street parking and bike lanes can also bring increased foot traffic to business districts.

As part of the safety focus area of the Every Day Counts (EDC) initiative, the Federal Highway Administration (FHWA) is promoting Road Diets.  This EDC Exchange will highlight how local agencies are using this low cost safety countermeasure to improve safety, operations, and livability in their communities.  This Exchange will be of interest to Safety Engineers, Transportation Planners, Pedestrian and Bicycle Coordinators, Safe Routes to School Coordinators, Local Public Agency Coordinators, and Transportation Alternatives Program Managers.

Come join us for lunch and discussion on April 9 beginning at Noon followed by the Webinar from 2:00 pm – 4:00 pm at the CMRPC Training Room, Union Station, 2 Washington Square, Worcester, MA 01604.

This event is offered free of charge. This live webinar cannot be viewed by individuals from their own computers.

For more information and to register for the event please visit

Roundabouts… Why, Where, When and How


Circular intersections have been part of the transportation system in the United States for over a century. Roundabouts are different than rotaries and other circulars and have proven to reduce the severity and frequency of crashes.

The instructor for this one-day course will present the findings and guidelines used to develop and design a roundabout. They will highlight the differences between older traffic circles and rotaries and new roundabout design features. They will also address the typical questions of why, where, when and how roundabout design should be considered as an appropriate intersection solution.

This course includes lectures on roundabout design techniques, a selection of tools used for public involvement, and an interactive discussion on overcoming the unique aspects of roundabout project delivery.

The basis for the course is NCHRP Report 672: Roundabouts: An Informational Guide, 2nd Edition, various State supplements, the latest information proposed for the HCM and MUTCD, research from NCHRP Report 572 and other studies, and the collective experience of the instructors on roundabout projects and research.

Classes will take place on:

April 22, 2015

Hotel Northampton

36 King St., Northampton, MA 01060

April 23, 2015

Cranwell Resort

55 Lee Rd.,  Lenox, MA 01240

(Meadowview Meeting Room located across the street)

April 29, 2015

Holiday Inn Taunton

700 Myles Standish Blvd., Taunton, MA  02780

April 30, 2015

Sheraton Colonial Boston North

One Audubon Rd., Wakefield, MA 01880

May 7, 2015

Marine Corps League Worcester Detachment

181 Lake Avenue, Worcester, MA 01604

For more information and to register, visit The Baystate Roads Program’s “Workshops” page or call 413-577-2762.

Don’t Miss the 2015 Innovation & Tech Transfer Exchange!


Are you wondering how to improve both the efficiency and effectiveness of your operations? Are you looking for the latest technology or equipment for your organization? Don’t stay trapped in the 20th century. Take the leap forward by discovering 21st century innovations and technologies at the MassDOT Innovation and Tech Transfer Exchange.

Over two-days you will learn about the latest innovations being made in the fields of Construction, Safety, Maintenance, Projects and Design, and Materials. There will be over 30 breakout sessions, where you will have the opportunity to discuss with your peers, the advantages and challenges associated with the methods and technologies being presented.

In addition, there will be demonstrations from vendors displaying the latest products and technologies. The event is open to all transportation professionals including MassDOT, municipalities, consultants, contractors, vendors and manufacturers. The exchange will take place March 11-12, 2015 at the DCU Center in Worcester. Don’t miss the largest tech transfer event in the state! For more information on attending the 2015 MassDOT Innovation & Tech Transfer Exchange please visit or

Do you have an exciting new innovation or technology you would like to present at the Exchange? Interested in being an Exhibitor or Sponsor at this year’s event? Please contact the Baystate Roads Program at 413-577-2762.

This Year’s Gold Level Sponsors!
This year’s Silver Level Sponsors

Is Your Company on the Cutting Edge of Transportation Technology?

Reach Your Target Audience at the Largest Innovation & Tech Transfer Exchange in Massachusetts!

Transportation professionals from all over the Commonwealth will be coming to the MassDOT Innovation and Tech Transfer Exchange. Over two-days they will learn about the latest innovations being made in the fields of Construction, Safety, Maintenance, Projects, Design, and Materials.

There will be over 30 breakout sessions, where attendees will discuss the advantages and challenges associated with the methods and technologies being presented.

Demonstrate your latest technologies and products.

The event is open to all transportation professionals including MassDOT, municipalities, consultants, contractors, vendors and manufacturers.

The exchange will take place March 11-12, 2015 at The DCU Center in Worcester. 

Highlights of the 2015 Innovation & Tech Transfer Exchange will include:

  • Sessions covering the latest technologies and innovations being made in the fields of Construction, Safety, Maintenance, Projects, Design, and Materials
  • Networking opportunities with MassDOT, municipalities, consultants, contractors, vendors and manufacturers.
  • Demonstrations promoting your latest technologies and products.

We Have Made Changes To Better Accommodate Our Sponsors & Exhibitors!

  • Exhibitor space is now 10 feet by 10 feet!
  • Table size is now 8 feet!
  • Networking and break times are now longer! 

When you sponsor or exhibit at The Innovation & Tech Transfer Exchange your company or organization will be visited by over 500 professionals involved in Construction, Safety, Maintenance, Projects, Design, and Materials. Take advantage of this opportunity to meet with your partners in the transportation industry. In addition, there will be several opportunities to promote your company or organization through special sponsorship opportunities leading up to and throughout the Exchange. Don’t miss the chance to be a Sponsor or Exhibitor at largest tech transfer event in the state! 

For more information on being a Sponsor or Exhibitor at the Innovation & Tech Transfer Exchange visit


Join This Year’s Gold Level Sponsors!


Join This Year’s Silver Level Sponsors!